I called for service on my sisters furnace. After leaving a short message I received a return phone call from Jim that he could be there within the hour. He indeed showed up, went right to work and had the issue resolved within a half hour. He had to get the part, installed it, replaced the filter and cleaned up all within a timely manor. Both Jim and his partner were very professional, polite and a pleasure to do business with.
Awesome customer service. Fully explained what he was doing. Reasonable pricing. Would definitely recommend.
Jim has a great disposition. always friendly. does his evaluation,tells you about how it will cost, then goes to work & gets it done. never tries to sale you anything you don't need.good about answering any questions one might have..............
Junior can be counted upon to be immediately in response and promptly replying. Cogent and quickly assessing the issue. He nails it!
Great people to work with. They explain what’s going on and give you a price for parts and service.
I was very satisfied with James promptness and repairs
Prompt, polite, accommodating to my busy day and the fact that I wouldn’t be home
Explained situation well
Professional, trustworthy, reasonable, and super nice! Would definitely recommend to family and friends!
Excellent service as always
Great diagnostic and repair work in a very short and precise time limit
Great customer service and professionalism. Always arrive on schedule. Each tech was very polite, friendly and knowledgeable. Very respectful by covering their feet when moving in and out of our house. The furnace area was left spotless when they were finished. When the project was complete, each tech thanked me for our hospitality and for our business. I will use this as an example in my own business.
Arrived early, explain everything they did, asked me if I had questions and they answered them.
Jim was at my house in 30 minutes after my call. Very knowledgeable, totally professional, and resolved my problem immediately. Even made two additional checks to insure my system was up and running correctly. No question who I’d call if I ever have HVAC problems in the future.
Grenz service was great! Jim was able to come out to our house within a week to fix our gas fireplace that had been out of commission for over two years. We originally got a quote for a two month wait from another company, but his fast and great service meant we could surprise our Father with a newly fixed fireplace for his birthday! He checked the light switch to see that the fireplace was not communicating and fixed that and also had special technology to detect the mixture of gas and air so the pilot light would light. Above and beyond, he even cleaned the glass pane and vacuumed the individual parts to make it look new. Additionally, he was able to answer questions and give tips for future problem solving. Very helpful, highly recommend!
The BEST, alwaysgo out of their way to take care of us. Professional, knowledgeable, courteous. Could go on forever! Thanks
Called to get an estimate to replace our furnace (which wasn’t working). Jim was great. He got the furnace running, explained all our options for replacement, and was so good about going over everything with me. Very pleased and will definitely be using Grenz going forward.
They responded to my concern immediately, were there quickly the day before a holiday, diagnosed and fixed the problem within minutes, good price. Definitely recommend. Family owned business.
Great service, friendly, knowledgeable & trustworthy
Would recommend their service.
We have been so pleased with Grenz Service! They are always so prompt when we call for service and their prices are very fair. Jim is honest, fair, and a great help! I would highly recommend Grenz Service.
Grenz has been providing service in our homes since 1999 and we are very satisfied customers! They’ve done maintenance, installed new furnaces and air conditioners. All work has been top notch for 20 years.
American standard install